Payment
Q: What type of Payment do you accept?
A: We accept Visa and Mastercard for online orders. For walk-in customers, we also accept
cash and debit cards. Sorry, we do not offer any past due accounts. All orders are payable at time of
ordering.
You may keep a credit card on file with us. Please noe that any declines will delay
shipment of your order until a valid credit card is given to us.
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Hours of Operation
Q: What are your store hours?
Monday |
9am |
– |
6pm |
Tuesday |
9am |
– |
6pm |
Wednesday |
9am |
– |
6pm |
Thursday |
9am |
– |
6pm |
Friday |
9am |
– |
6pm |
Saturday |
9am |
– |
12pm |
Sunday |
Closed |
We will be closed on Saturdays until further notice.
Our normal busy season hours for Saturday are 9:00am - 12:00pm
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Production Times
Q: What is the turn around time for my order(s)?
A: In Lab Times are posted as guidelines only. Due to the seasonal nature of our business,
please allow for variances during peak times.
RTP "Ready to Print" Photographic Prints 1 size 24 hours
RTP "Ready to Print" photographic prints Multiple sizes 24-48 hours
Proofing - small orders (up to 200 proofs) 48 hours
Proofing - medium orders (up to 500 proofs) 3 days
Proofing - large orders (up to 1000 proofs) 5 days
Colour corrected Photo Prints - small pkg 3-4 days
Colour corrected Photo Prints - large pkg 5-10 days
Fine Art Prints 5 days
Press Cards 7-8 days
Flushmount Albums 15 days
Mounting add 24 hours
Laminating add 24 hours
Plaque & Floatmount add 4-5 days
Flushmount& Standouts add 7-8 days
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Rush Service
Q: How fast can I get my order?
A: Same day 100% Rush service is available for photo prints only.
Depending on the time of day, seasonal volume, and other production considerations,
we cannot guarantee that rush orders will be shipped out on the same day.
The minimum order for rush service (before the rush charge) is $10.00.
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Order Cancellations and Modifications
Q: Can I cancel my order? Or make changes?
A: Depending on the season and the volume of orders we receive, our machines often work well
into the night. Due to the automated nature of our production, your order may proceed
along very quickly and pass the point when cancellations can be made. If your order has
already been started, we will not be able to cancel or change your order.
Please double check your orders for accuracy before submitting.
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Remakes
Q: There was a mistake in my order can you redo it?
A: If we have made an error in your order, please contact us immediately so that your
order may be corrected and / or replaced. We will remake only for the same image and
finishing services ordered the first time. Any changes can only be made by placing a new
order and will be charged to you. Shipment will be made by the same method as the original
order.
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Shipping
Q: Do you Ship? If so how much does it cost?
A: Shipping charges vary depending on the client's location and size of order.
Orders may be combined for shipping if:
1. orders are placed on the same day
2. combined shipping must be requested and labelled. Ie. "Combined Shipping order 2 of 3"
For a shipping quote please e-mail us at info@gtaimaging.com or give us a call 416.630.7831
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Drop Shipping
Q: Can you ship to my clients?
A: Drop shipping is a shipment made to a person other than the account holder. We do not
include an invoice in the order. Drop ship handling charge is $5.00 in addition to
the value of the order and the actual shipping cost.
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International Shipments
Q: I live outside of Canada, are International shipments available?
A: International shipments are made by Canada Post Expresspost only. Tracking is availabe for
Canada Post Expresspost shipments. We will charge the exact amount that Canada Post charges.
We will not be responsible for any customs charges that the recipient may incur.
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Shipping Damage
Q: I received my prints/products damaged what can you do?
A: All of our packages that we ship out are carefully boxed with bubble wrapped.
If you receive an order that is damaged due to shipping, please contact us immediately
so that we may get started on remaking the order. Shipping is outside of our control,
and therefore, we will only be responsible for remaking the order within our normal
service times. Any additional rush shipping costs will be at your expense.
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Refunds
Q: Im not satisfied with my order, can I get a refund?
A: If our clients finds our products are not satisfactory, we reserve the right to remake
the order or to issue a store credit. Refunds will not be issued to the client's credit card.
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Photographic Paper
Q: Do you use archival paper? Do you offer different types of paper?
A: We ONLY USE Archival paper for our photographic prints.
Fuji Professional PD Lustre for our Lustre prints. Pearl metallic is printed
on Fuji Pearl Paper. Glossy prints are printed on Fuji Crystal Archive paper.
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Gallery Wrap Canvas and Fine Art Prints
Gallery wraps and fine art prints are all printed using archival inks and sprayed onto
archival substrates, whether paper or canvas.
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Print Sizes, Borders, and Cropping
Our prints are all produced using high quality photographic and press printers. Due to the
way the machines work and move the paper along mechanical belts and rollers, we enlarge
all images slightly before printing to avoid slivers of thin white lines. We recommend that
you do not include important parts of the image near the edges. Heads, hands, feet,
borders and text should be kept within 1/4" from the edge.
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